Insurance

Analytics is emerging as a game changer for the P&C insurance industry facing significant profitability and growth challenges. While basic reporting and descriptive analytics remain a must- have for insurers, advanced predictive and prescriptive analytics are enabling insurers to build a competitive advantage. Affine Analytics offers various capabilities across Insurance sector.

Claim Analytics

Handling insurance claims are tricky. Companies face a challenge to maintain a correct balance between cost of operations and CSAT during insurance claims. By using effective claims analytics models, insurers can predict claims and identify potential fraud in advance as well as optimize claim outs and deliver a much superior customer experience. Our solutions are Fraud Detection and Workforce Optimization.

    CRM

    Analytics has become crucial for effective customer loyalty programs. Leading companies are using customer data analytics across all business decisions to develop an edge over their competitors. Affine’s analytical solution offerings in Customer Relationship Management are Customer Acquisition, Customer Engagement and Customer Retention.

      Marketing

      Leading companies are leveraging balanced mix of big data, analytics and technology to more deeply understand consumers and drive their loyalty through every touch point. Affine’s analytical solution offerings which can help improve efficiency & effectiveness across various marketing activities are Market Spend Optimization, Campaign Management and Digital Marketing.

        Sales

        Affine's Sales Analytics is a comprehensive analytical solution that provides real time, fact-based insight into the entire sales process. It provides new levels of information richness, usability, and reach to sales professionals throughout the enterprise. Our solutions in Sales analytics are Territory Alignment, Incentive Optimization and Lead Management.

          Pricing

          Insurance companies are facing a difficult macroeconomic environment, rising catastrophe losses, and a tight regulatory scenario against the backdrop of a demanding customer. Predictive models offers a statistically reliable, sound, and rule-driven method to improve underwriting and pricing decisions. Our analytical solution in Pricing analytics is Underwriting Risks.

            Customer Support

            By treating voice of customer as a strategic business discipline, companies can finally run their customer experience initiatives with more impact and certainty. Customer service and support is the only key to effective customer lifetime management. Our solutions are Call Volume Forecasting & Workforce Optimization, Performance Management and Attrition Management.